Certified Manager (New Managers)

Accredited by CMI, Chartered Management Institute

The success of any business depends heavily on the effectiveness of its management’s leadership, behavior, business processes, market focus, tools and the team alignment. Managers should be able to be a role model for their employees, work in teams, formulate and implement strategies, take the right decisions at the right time and ensure the business is able to exploit any opportunities in the market. At the same time, good management skills and knowledge protect the business against any threats in the market.

Managing Yourself

• The Role of the Manager
• Manager role and responsibilities
• What do effective managers do?
• Transition from individual contributor to a manager
• Setting SMART objectives
• Understanding financial statements

Management vs. Leadership

• Difference between management and leadership
• How leading people is linked with managing work

Communicate and Present your Results

• The communication process
• Effective communication
• Verbal and Non-verbal communication
• Body Language
• How to present your results?
• Business Correspondence (Email Writing, Report Writing)

Time and Priorities Management

• Typical procrastinators & time wasters
• What am I here for?
• Establishing priorities
• The Time Management Grid

Problem Solving & Decision Making

• Defining the problem
• Gathering information and collecting data
• Developing and weighing the options
• Choosing the best possible option
• Plan and execute

Managing Others

• Delegation without Losing Control
• What is delegation
• Do you need to delegate more?
• The advantages of delegation
• Why managers don’t delegate
• What to delegate
• How to delegate
• Communicating delegated task
• Recording and prioritizing delegated tasks
• Using checklist

Performance Management Appraisal

• Setting performance standards
• Communication standards and agreeing with staff members
• Measuring current performance
• Comparing with objective
• Discussing results
• Taking corrective actions
• Agreeing with staff members

Conflict Management

• Identifying the different types of conflict & problems
• How do I handle conflict?
• Conflict management styles

Negotiation Skills

• Preparing for Win-Win Negotiation
• Importance of Negotiation in Corporates
• Importance of Negotiation in Daily Life
• Negotiation Techniques
• Do and Don’ts of Effective Negotiation

How to Manage your Team?

• Analyzing different personalities
• Building effective teams
• Motivation and positive working relationships
• Focus on clarity, accuracy and thoroughness in communication
• Publicly reward and recognize hard work.
• Never go with ‘one-size-fits-all.’
• Remain as transparent as possible
• Personal action plan

• Boost your confidence level as a professional manager
• Build skills to help employees gain more competence
• Confidently help your staff solve problems and overcome barriers
• Turning Arguments into Discussions
• Setting objectives for department and staff
• Monitoring Objectives and delivering feedback
• Taking corrective action and improving the poor performance
• Minimizing Wasted Time
• Maintain and improve the business results

• New Manager and Seniors