Certified Manager Course (New Managers)

Managing Yourself

• The Role of the Manager
• Manager role and responsibilities
• What do effective managers do?
• Move from individual contributor to a managerial position
• Setting SMART objectives

Management vs. Leadership

• Difference between management and leadership
• How leading people is linked with managing work

Communicate and Present your Results

• The communication process
• Effective communication
• Verbal and Non-verbal communication
• Body Language
• How to present your results?
• Business Correspondence (Email Writing, Report Writing)

Time and Priorities Management

• Typical procrastinators & time wasters
• What am I here for?
• Establishing priorities
• The Time Management Grid

Problem Solving & Decision Making

• Defining the problem
• Gathering information and collecting data
• Developing and weighing the options
• Choosing the best possible option
• Plan and execute

Managing Others

• Delegation without Losing Control
• What is delegation
• Do you need to delegate more?
• The advantages of delegation
• Why managers don’t delegate
• What to delegate
• How to delegate
• Communicating delegated task
• Recording and prioritizing delegated tasks
• Using checklist

Performance Management Appraisal

• Setting performance standards
• Communication guidelines and working with staff
• Measuring current performance
• Comparing with objective
• Discussing results
• Taking corrective actions
• Agreeing with staff members

Conflict Management

• Identifying the different types of conflict & problems
• How do I handle conflict?
• Conflict management styles

Negotiation Skills

• Preparing for Win-Win Negotiation
• Importance of Negotiation in Corporates
• Importance of Negotiation in Daily Life
• Negotiation Techniques
• Do and Don’ts of Effective Negotiation

How to Manage your Team?

• Analyzing different personalities
• Building effective teams
• Motivation and positive working relationships
• Emphasize thoroughness, accuracy, and clarity in communication.
• Publicly reward and recognize hard work.
• Never go with ‘one-size-fits-all.’
• Remain as transparent as possible
• Personal action plan

• After the Certified Manager Course completion, participants will be able to:

  • Increase your confidence as a qualified manager.
  • Develop abilities to aid employees in becoming more competent
  • Confidently assist your team in resolving issues and overcoming obstacles.
  • Turning Arguments into Discussions
  • Setting objectives for department and staff
  • Monitoring Objectives and delivering feedback
  • Taking corrective action and improving the poor performance
  • Minimizing Wasted Time
  • Maintain and improve the business results

CMI | The Chartered Management Institute
https://www.managers.org.uk/

CMI | The Chartered Management Institute is a professional body for managers and leaders. The only organization qualified to grant Chartered Manager designation, the highest accolade for leaders and managers.

The CMI was founded in 1947 as the British Institute of Management. It has over 100,000 members and partners with over 700 organizations to deliver management and leadership qualifications and training.

• New Manager and Seniors
• New Manager
• New Seniors
• Management Department