Certified Manager Course (New Managers)

Managing Yourself

• The Role of the Manager
• Manager role and responsibilities
• What do effective managers do?
• Move from individual contributor to a managerial position
• Setting SMART objectives

Management vs. Leadership

• Difference between management and leadership
• How leading people is linked with managing work

Communicate and Present your Results

• The communication process
• Effective communication
• Verbal and Non-verbal communication
• Body Language
• How to present your results?
• Business Correspondence (Email Writing, Report Writing)

Time and Priorities Management

• Typical procrastinators & time wasters
• What am I here for?
• Establishing priorities
• The Time Management Grid

Problem Solving & Decision Making

• Defining the problem
• Gathering information and collecting data
• Developing and weighing the options
• Choosing the best possible option
• Plan and execute

Managing Others

• Delegation without Losing Control
• What is delegation
• Do you need to delegate more?
• The advantages of delegation
• Why managers don’t delegate
• What to delegate
• How to delegate
• Communicating delegated task
• Recording and prioritizing delegated tasks
• Using checklist

Performance Management Appraisal

• Setting performance standards
• Communication guidelines and working with staff
• Measuring current performance
• Comparing with objective
• Discussing results
• Taking corrective actions
• Agreeing with staff members

Conflict Management

• Identifying the different types of conflict & problems
• How do I handle conflict?
• Conflict management styles

Negotiation Skills

• Preparing for Win-Win Negotiation
• Importance of Negotiation in Corporates
• Importance of Negotiation in Daily Life
• Negotiation Techniques
• Do and Don’ts of Effective Negotiation

How to Manage your Team?

• Analyzing different personalities
• Building effective teams
• Motivation and positive working relationships
• Emphasize thoroughness, accuracy, and clarity in communication.
• Publicly reward and recognize hard work.
• Never go with ‘one-size-fits-all.’
• Remain as transparent as possible
• Personal action plan

• After the Certified Manager Course completion, participants will be able to:

  • Increase your confidence as a qualified manager.
  • Develop abilities to aid employees in becoming more competent
  • Confidently assist your team in resolving issues and overcoming obstacles.
  • Turning Arguments into Discussions
  • Setting objectives for department and staff
  • Monitoring Objectives and delivering feedback
  • Taking corrective action and improving the poor performance
  • Minimizing Wasted Time
  • Maintain and improve the business results

• New Manager and Seniors
• New Manager
• New Seniors
• Management Department