KPIs Workshop

Part one:

▪ General Overview of performance

management

▪ The steps of creating a performance

management system

▪ Differentiating between vision, mission,

strategy, goals, and objectives

▪ The difference between Key Result Areas (KRA),

Key Performance Indicators (KPI), and

Performance Area (KPA)

▪ Implementation areas: Personnel,

Compensation & Benefits

Part Two:

▪ Implementation areas: Performance,

Recruitment, Employee relations, Learning &

Development

▪ What is a competency framework?

▪ During the competency-based appraisal

meeting how to set positive and negative

indicators

▪ How to link competencies with KPIs

▪ How to design an assessment card & assign

competencies per position

At program completion; participants will be able to:

1.Understand the critical role of KPIs in monitoring and improving business performance.

2. Develop meaningful and relevant KPIs that really matter for your business.

3. Apply new and innovative ways to measure business performance.

4. Link KPIs to key business goals and strategy